FAQ

In this section you will find answers from WYCON cosmetics to your most frequently asked questions on orders, shipments, purchases, deliveries, website registration and all services that wyconcosmetics.com offers. If you need further assistance, you can contact WYCON Customer Service at: [email protected]

HOW CAN I FIND THE PRODUCT I AM LOOKING FOR?

Access the site wyconcosmetics.com. On the website Home Page you have two options: 1. Go to the desired section: MAKE UP - SKIN CARE - HAIR - PERFUME - SUN - ACCESSORIES - PROMOTIONS - WHAT'S NEW - LIMITED EDITION; and their subcategories, clicking on the desired subcategory (e.g. face primers...) 2. Use the "Search" BOX and enter one or more search terms. A list of products related to the search words will be shown. Alternatively you can directly enter the name of the product you want to buy.

HOW CAN I BUY THE PRODUCT DISPLAYED?

To purchase the product, you must follow these steps:

1. Click on the product you are interested in, you will be then redirected to the product page containing detailed information about the article.
2. Add the product to the "Shopping Cart" 
3. Click on the product or colour option that you want to buy 
4. Click on "Add to Cart".

I HAVE LOST MY PASSWORD, HOW CAN I MAKE A PURCHASE?

If you have lost your password and you cannot carry out the password reset, write to [email protected] indicating the email address used during registration. Alternatively you can make your purchases by logging in as "GUEST".

 HOW DOES THE ONLINE PURCHASE PROCESS WORK?

To purchase online you have to follow the process below:

1. Add to the "Shopping Cart" the products you want to buy 
2. Click on the "Shopping Cart" button in the top-right corner
3. Click on "Check Out".
4. You can decide to make the purchase as a "Registered Customer" or as "Guest Customer".
5. Enter your billing information and information relating to shipment. 
6. Click "Continue" to view a recap of the shipping. 
7. Choose which payment option to complete the purchase. 
8. Click "Continue", you will see the order summary. 
9. Click "Continue" again, you will be redirected to the payment page.

We point out that all the information relating to your order will be sent via email, informing you that the whole purchase process has been successfully completed.

IS THERE A LIMIT TO THE NUMBER OF PRODUCTS I CAN BUY?

In general there are no purchase limits: neither in terms of quantity, nor of value. However, we point out that WYCON cosmetics may reserve the right to limit the purchase of specific Limited Edition products.

DOES PUTTING ITEMS IN THE CART OBLIGE ME TO MAKE A PURCHASE?

No, you can add items to your shopping cart without concluding the entire purchase process.

WHAT'S A PROMOTIONAL CODE AND HOW DOES IT WORK?

A "promotional code" is a discount voucher that allows you to take advantage of special promotions especially thought of for you by WYCON. The conditions in order to get this code will be communicated through a special newsletter related to special events.

If you are in possession of a WYCON promotional code all you need to do is enter it in the appropriate field located on the final order screen. The discount related to the promotion will be deducted from the total amount and displayed automatically.

WHEN IS THE PURCHASE PROCEDURE CONCLUDED?

After entering the data required for payment, you will be taken to the purchase confirmation page containing the order number and date.

A thank you message will inform you that the purchasing process has been successfully completed. Finally, you will receive an email with the details of the order you have placed and confirmation that it has been received correctly.

If within 24 hours you do not receive any notification, please write to: [email protected]

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

You can pay for your orders on wyconcosmetics.com by Credit Card (VISA and MASTERCARD), PayPal, PostePay and Bank Transfer.

For more information, please refer to the page PAYMENT METHODS.

ARE PAYMENTS ON WYCONCOSMETICS.COM SAFE?

WYCON cosmetics ensures that payments are completely safe, because the credit card data are protected against unauthorised access from others by means of a cryptographic transfer of SSL data (Secure Socket Layer).

HOW CAN I CHECK THE STATUS OF MY ORDER?

To check the status of your order, please login and access your Account: under "My Orders" you will find all the information you need. Remember that for any further information you can write to [email protected]

HOW CAN I CHECK THE STATUS OF MY SHIPMENT?

Your order will be delivered using the courier GLS. At any time you can keep track of your shipment on the gls.it website by entering the TRACK CODE.

If you do not have the track code, you can ask for it by contacting us at [email protected]

For more information, please refer to the page DELIVERY METHODS.

CAN I CHANGE MY ORDER?

We ask that you take great care when placing your orders online, because when your order is shipped, it can no longer be changed.

HOW CAN I GET FREE SHIPPING?

Shipping costs

For more information, please refer to the page SHIPMENTS.

THE PRODUCT IS NOT AS EXPECTED, HOW CAN I RETURN IT?

If the product ordered and received is not as expected, you can request a replacement within 30 days from receipt thereof, provided that notice is received no later than 7 days after the delivery date; or by email to [email protected]; or by registered mail with return receipt to the following address: Piazza IV Novembre, 4-20124 Milan.

For more information, please refer to the page RETURNS AND REFUNDS.

WHERE CAN I FIND THE INCI OF EACH PRODUCT?

The INCI is, by law, on the pack of each product.

ARE WYCON PRODUCTS TESTED ON ANIMALS?

No, WYCON cosmetics respects European legislation which, since 2004, has banned testing of finished products on animals and that, in March 2009, also imposed the ban on the sale within the EU of products containing ingredients tested on animals outside Europe.

In addition, we point out that WYCON cosmetics products do not have the symbol "Cruelty Free" on the pack as it is not required to ensure compliance with local regulations. In fact, the guidelines relating to no animal testing contained in the Directive 2006/406/EC, read as follows: "In accordance with the European legislation the company responsible for placing the product on the market is not bound to use a statement to indicate that it did not use animal testing".

DO WYCON PRODUCTS CONTAIN ANIMAL-DERIVED INGREDIENTS?

Yes, WYCON cosmetics products contain animal-derived ingredients such as beeswax, present in some lip products. WYCON informs its customers that some animal-derived components are essential to obtain certain colours, as within the cosmetics market there is no alternative. Among the animal-derived ingredients are also raw materials that come from external processes, which do not invalidate the safety, such as the shaving of hair, as is done with the shearing of wool, to produce for example brushes with natural bristles.

WHERE CAN I FIND MY NEAREST WYCON STORE?

You can find the WYCON store nearest to you, by visiting the page STORE LOCATOR.

HOW I CAN WORK WITH YOU?

We invite you to visit the CAREERS page to consult all the job openings and send your application.

HOW CAN I OPEN A WYCON STORE?

Visit the FRANCHISING page, where you can fill in the form to be contacted by the WYCON cosmetics Sales Team.